Usability guru Jakob Nielsen:
Overall, people with strong technology skills make up a 5–8% sliver of their country’s population, whatever rich country they may be coming from. Go back to the OECD’s definition of the level-3 skills, quoted above. Consider defining your goals based on implicit criteria. Or overcoming unexpected outcomes and impasses while using the computer. Or evaluating the relevance and reliability of information in order to discard distractors.
Often, people never even think about asking questions that would produce a negative answer when trying to solve a problem — like this one. They instead restrict the universe of possible questions to those that might potentially yield a “yes.”